Returns

If you have any questions or need help please call us on 01704 896 246, we're in Monday to Saturday, 9am to 5.30pm.

You can return an order for any reason within 14 working days of receiving it for a refund

Goods must be returned in their original condition and packaging. 
You must contact us within 14 days of receiving your order, telling us your order number and details of the items you want to return. You must then return the goods to us within 14 days of contacting us. You must arrange and pay for suitable delivery. We will refund the price you paid for the goods when we receive them.

Within 14 Days

Contact us at: chainsaws@chainsawspecialists.co.uk

Subject: Return Request

Include: Your name, email address, contact telephone number, order number and details of the goods you want to return

Within 14 days of contacting us

Return the goods to the address below. They must get to us in their original condition.

Faulty Goods 
Goods which are faulty on delivery can be returned to us for replacement or refund within 14 days. 
After this, faulty products will be replaced or repaired if you contact us within 6 months of receiving them. 
Please contact us with your order number, details of the item you want to return and details of the fault before returning any goods to us.
We will then contact you with return instructions. 

Within 14 days

Follow the instructions above. You can let us know if you would prefer a refund or a replacement.

Within 6 months

Contact us at: chainsaws@chainsawspecialists.co.uk

Subject: Return Request

Include: Your name, email address, contact telephone number, order number and details of the goods you want to return and what is wrong with them.

We will then contact you with return instructions.

Faulty goods can be returned to us for replacement or repair after 6 months of receiving them if you can prove that they were faulty at the time you received them. Please contact us for more information. Note that manufacturers warranties apply to machines and most other products.

Manufacturers Warranties

All machinery comes with appropriate manufacturers warranties. Please contact us if you have any queries. Husqvarna products get enhanced manufacturers warrantee when registered, details here.

Returns Address

Returns
Chainsaws Specialists 
43 Liverpool Road North 
Burscough
Lancashire
L40 0SA
UK


You Have Rights!

Full details of your rights on distance selling are available here  www.legislation.gov.uk/uksi/2000/2334/contents/made

A plain english description of your rights on returns is available here  www.gov.uk/accepting-returns-and-giving-refunds