Delivery information

We aim to get your goods to you within 2 or 3 days, and quite often you will receive your order the next day.   Orders received before 12 noon are usually sent out the same day.   (If for any reason there is likely to be a delay of more than 3 days we will get in touch with you.)

We use Royal Mail, Parcel Force and City Link depending on the size and weight of the parcel.

Machines and large items are usually sent through City Link, who do next day delivery (between 9 a.m. and 5.30 p.m.) and require a signature on delivery.   Deliveries are made Monday to Friday.   Saturday morning deliveries can be arranged for an additional charge, please ring us to arrange this on 01704 896264.   If you wish to make alternative delivery arrangements (other than being delivered to the card holders address), please ring us on 01704 896246.

There is free delivery for all machines to most addresses in mainland England, Wales and Scotland. The following postcodes for the Highlands and Islands of Scotland, Isle of Man, Northern Ireland and Scilly Isles are excluded and will incur a delivery charge of £10.This will be added to the invoice when we despatch the goods. HS, IV, KA27-28, KW, PA20-78, PH17-44, ZE, BT, IM and TR.

Orders under £100.00 to any address will have a standard charge of £5.00 + VAT (total £5.87.) (Small and light spares may be less).

Please write 'unchecked' when you sign for the goods (unless you want to open the parcel and check the contents before signing), as the carriers may not accept responsibility for any damage in transit if goods were signed 'received in good condition'.

If your goods have not arrived 3 days after ordering please contact us immediately on 01704 89624

 

TERMS AND CONDITIONS

Prices shown include V.A.T. There are no hidden charges.

There is free delivery for all machines to most addresses in mainland England, Wales and Scotland. The following postcodes for the Highlands and Islands of Scotland, Isle of Man, Northern Ireland and Scilly Isles are excluded and will incur a delivery charge of £10. This will be added to the invoice when we despatch the goods. HS, IV, KA27-28, KW, PA20-78, PH17-44, ZE, BT, IM and TR.

Orders under £100.00 to any address will have a standard charge of £5.00 + VAT (total £5.87.) (Small and light spares may be less). See above for delivery information.

All orders are subject to availability. We will notify you if any item is not in stock or subject to a delay of 3 or more days. Payment must be received before goods are despatched.

Cancellation Rights. You have the right to cancel your order within 7 working days from receipt of delivery. However, you must ensure that the goods remain unused and are retained in their original packaging. You must return them within 15 days of the date of their delivery at your own cost and risk. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.

Returns Policy. Non-faulty goods that are accepted for return are subject to a 15% restocking/handling charge, and the reimbursement of the free delivery cost if applicable. Please contact us first to get authorisation for returns. Goods returned at your own cost and risk.

Faulty Goods. If the goods turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 15 days of the date of their delivery at your own cost and risk. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.

No claim for shortage/damage will be accepted unless we receive notification within 24 hours of delivery and confirmed in writing within 3 days. Also, parcels signed for must be signed as 'unchecked' unless you open them and check contents before signing for them, as the carriers may not accept that the contents are damaged if the parcel has been signed for as having been received in good condition.

All machinery carries the appropriate Manufacturers' warranties.

These terms and conditions do not affect your statutory rights.

 

Privacy Policy

Chainsaw Specialists are committed to protecting your privacy and collect only the information about the consumer that is submitted at the time of ordering. The information that we collect about you lawfully (in accordance with the Data Protection Act 1998) will be used only for the purposes of fulfilling orders and answering your queries.

We may also use cookies for the purpose of the passing information to the 'buy' basket on the secure server. This stores the information on what you wish to purchase using cookies (files which are sent by us to your computer or other access device). so it passes to the secure server. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to purchase the goods online (as the details of the items will not be passed to the checkout), and should ring us to order instead on 01704 896246.